Enterprise Recording

Capture interactions across multiple channels and retrieve recordings quickly, even in unstructured content, to reduce effort, analyze and track trends, mitigate liability, and enhance compliance.

Verint Enterprise Recording is a proven, reliable system for capturing, indexing, and retrieving recorded interactions. It works across voice, chat, video, screen, and other communication modes in CCaaS, UCaaS, Microsoft Teams and Zoom, and other ACD and call center solutions.

Public Safety

Recording for Public Safety – A full-time, NG-9-1-1-ready, multichannel recording and archiving solution for public safety compliance, driving better citizen experiences, and managing liability more effectively.

Interaction Recording

Face-to-Face Voice Interaction Recording – A scalable, robust recording solution that can capture face-to-face interactions between employees and customers at distributed business locations

Finacial Compliance

Financial Compliance – An enterprise, multichannel solution designed to help financial services compliance officers ensure compliance with financial regulations, adhere to internal procedures, and demonstrate best practices to regulators.

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Single Recorder

A single recorder for all interactions Capture voice, video, mobile, and text interactions, as well as employee screen activity across multiple channels – including UC tools such as Microsoft Teams and Zoom, CCaaS, PBX/ACD, VoIP, and trading turrets – using a single recording system.

Single Source

A single source for captured interactions Search, archive, retrieve, and manage all captured interactions – from all channels, modalities, and sources – in one place. Verint’s open, cloud-based Customer Engagement Platform architecture, and wealth of out-of-the-box integrations . And EDM will harmonize the diverse data, eliminating silos and allowing you to manage and analyze all of your customer engagement data as a single, cohesive whole.

Single UI

A single UI for every interaction Search, archive, retrieve, and manage all captured interactions – from all channels, modalities, and sources – in one place. The unified, omnichannel interaction player can present recorded information across all channels, including speech and desktop analytics data, in a single place for easy visualization and further analysis that will help you enhance compliance, reduce liability, and drive better customer experiences.

Eliminating data silos

in this way is the gateway to better understanding of customer engagement, service quality and elevated customer experience.